This will depend on the setup. There are two setups you could be on:


Set up 1

If you’re the only customer in your building, make sure the black cable running from the roof is firmly connected to the small white device on the port written power out/ POE. The small white device also connects to your router from the port written LAN/ data in to port no.1, labelled internet.  If this all correctly powered, the rectangular white/black device should have a steady white/green light. Also ensure the router is powered and connected to a socket  



Set up 2

If you’re in a building with many customers, your setup is the simplest. Make sure the black cable running from the roof is in port 1 of your router.

  • For you to know the setup is okay, make sure the router is powered (has a steady power light) and port 1 is blinking.
  • Go to your settings on your device
  • Click on Wi-Fi.
  • Select your network (your WIFI’s username as labelled on your box or at the bottom of your router)
  • Enter your password (labelled on your box or at the bottom of your router) then connect