How a customer can change their own password
Log into Https://poa.im/login
Enter username and pin
If you have forgotten your username click on ‘forgot your username’ and you will receive a text with the username.(see above image)
If you have forgotten your pin click on ‘forgot your PIN’ and you will receive a text with link and it will direct you to page to reset the pin (see above image)
Once you have logged in, go to the menu bar
Click on Help & Support
Click on ‘change your Home Wi-Fi password’
Follow the instructions provided (see below). Select an alphanumeric password for better security. This means your password should ideally have numbers and letters, and if possible special characters such as #,!,&,*,%.
Once done, click on ‘change password’
When you change the password, a ticket gets raised automatically by the system and it gets resolved
If the customer's password does not change successfully, the system raises a ticket and we will need to change the customer’s password manually.