FAQ: Managing Customer Account

How can I access my account?
To access your account, use your credentials to log in to poa.im on browser These were created the first time you joined Poa! i.e. your username for instan...
Wed, 10 Jun, 2020 at 11:51 AM
How do I pay for the service?
Simply go to: Your Mpesa Menu Lipa na Mpesa Buy Goods and Services Enter the Till no. 311554 Key in the amount  Enter your  PIN then click 'Send&...
Mon, 17 Jan, 2022 at 7:03 PM
How can I change my home WIFI password?
1. Log in to poa.im on your browser with your username and PIN. Hint: Username: first name.last name, PIN: 4 digit code 2. On the portal click on 'H...
Mon, 17 Jan, 2022 at 7:17 PM
I forgot my poa.im PIN. How do I reset it?
To retrieve your PIN, open poa.im on browser: 1. Click on 'Forgot PIN'. 2. Enter your Primary number in the spaces provided. 3. You will ge...
Mon, 17 Jan, 2022 at 7:08 PM
How do I know the due date for my home WIFI account?
To know when you’re due: Log in to poa.im on your browser with your username and PIN. Click on 'My Account' to know the number of days left plus ...
Mon, 17 Jan, 2022 at 7:10 PM
Can I pay my subscription in instalments?
Yes! Any amount of money that you pay through your poa! registered phone number goes directly to your account. The top up will accumulate until you have eno...
Mon, 17 Jan, 2022 at 6:03 PM
What happens when I pay for my subscription using a different number?
The credit won’t reflect until you add the number as a secondary number. To add a secondary number: Log in to your account (poa.im)  Click on 'My set...
Mon, 17 Jan, 2022 at 7:13 PM
I am moving from one area to another, how do I move with my internet connection?
Simply contact customer service 7 days prior and advise on your new location, in turn you will be advised whether the location is within network.  Relocati...
Mon, 17 Jan, 2022 at 7:14 PM