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Knowledge base
Poa! Customer Care FAQs
FAQ: Managing Customer Account
9
How can I access my account?
How do I pay for the service?
How can I change my home WIFI password?
I forgot my poa.im PIN. How do I reset it?
How do I know the due date for my home WIFI account?
View all 9
FAQ: Managing Customer Connection
14
Where do we have network coverage?
How do I connect my poa! Internet router to access the internet?
How do I register a new device on my home Wi-Fi?
How many devices can I connect on my Wi-Fi?
Are there tips for how I can improve my Wi-Fi signal?
View all 14
FAQ: Customer Care Support
7
How do I contact customer care?
What are the customer care numbers?
When is the customer care desk open?
Where are your offices located?
How do I report a problem with my connection?
View all 7
FAQ: Managing Slow Speeds
4
Why does my internet speed vary?
Does it make any difference to my speeds if I connect more devices?
My internet is super slow, how can I get it to be faster?
My internet keeps buffering, what do I do to get it working smoothly again?
FAQ: How to Change Customer Password
1
How Customer can change their own password
Images for Home WIFI devices
Indoor Units (IDU)
3
Types of POE
HAPlite connection
Mikrotik TTL
Outdoor unit (ODU)
3
Hosts and Business configs
SXT, Litebeam
How to detach an antennae feeder
Glossary
Definition of terms Used
3
WTTH Definition Of Terms
Fibre definition of Terms
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