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Poa! Customer Care FAQs
FAQ: Managing Customer Account
How can I access my account?
How do I pay for the service?
How can I change my home WIFI password?
I forgot my pin, how do I reset it?
How do I know the due date for my home WIFI account?
See all 8 articles
FAQ: Managing Customer Connection
Which areas do we have network coverage?
How do I connect my Poa! Internet router to access the internet?
How do I register a new device on my home Wi-Fi?
How many devices can I connect on my Wi-Fi?
Are there tips for how I can improve my Wi-Fi signal?
See all 13 articles
FAQ: Customer Care Support
How do I contact customer care?
What are the customer care numbers?
When is the customer care desk open?
Where are your offices located?
How do I report a problem with my connection?
See all 6 articles
FAQ: Managing Slow Speeds
Why does my internet speed vary?
Does it make any difference to my speeds if I connect more devices?
My internet is super slow, how can I get it to be faster?
My internet keeps buffering, what do I do to get it working smoothly again?
FAQ: How to Change Customer Password
How Customer can change their own password
Images for Home WIFI devices
Indoor Units (IDU)
Types of POE
Outdoor unit (ODU)
Hosts and Business configs
Definition of terms Used
WTTH Definition Of Terms
Fibre definition of Terms
Files and folders