FAQ: Customer Care Support

How do I contact customer care?
You may reach us everyday between 6am-midnight via: Whatsapp -  0730762762 Facebook- https://facebook.com/poainternet   Twitter  https://twitter.com/poa...
Wed, 14 Sep, 2022 at 1:28 PM
What are the customer care numbers?
Our Customer Care number is 0730 762 762/ 0730 762 763 We are available everyday between 6am to midnight. The calls will be chargeable (normal tarif...
Thu, 1 Jun, 2023 at 12:20 PM
When is the customer care desk open?
We are available everyday from 6am to midnight.
Wed, 14 Sep, 2022 at 1:37 PM
Where are your offices located?
Our team works remotely If you need information about us or our services or assistance, you may reach us through our customer care channels or send your re...
Thu, 1 Jun, 2023 at 12:28 PM
How do I report a problem with my connection?
There are a number of ways to reach out to our customer care team:  Whatsapp -  0730762762 Facebook- https://facebook.com/poainternet   Twitter  https:...
Thu, 1 Jun, 2023 at 12:31 PM
How quickly will customer care sort my problem?
Within 24 hours if it needs a visit but within 2 hours remotely  We do our best to sort out your issues remotely within 2 hours and within 24 hours if a vi...
Wed, 14 Sep, 2022 at 1:57 PM
Will I receive a refund for any unutilized days
Yes, if you fail to receive a service within the 1st 48 hours after reporting an issue and the fault is deemed to be ours, we shall offer you a refund for e...
Wed, 14 Sep, 2022 at 1:52 PM