FAQ: Customer Care Support

How do I contact customer care?
You may reach us everyday between 6am-midnight via: Whatsapp -  0730762762/ 0730762763 Facebook- https://facebook.com/poainternet   Twitter  https:...
Tue, 23 Apr, 2024 at 4:37 PM
What are the customer care numbers?
Our customer care numbers are 0730762762/ 0730762763 The calls will be chargeable (normal tariffs across different providers). We therefore strongly recomm...
Tue, 23 Apr, 2024 at 4:37 PM
When is the customer care desk open?
We are available everyday from 6am to midnight.
Wed, 14 Sep, 2022 at 1:37 PM
Where are your offices located?
We do not have traditional retail offices like many other companies as we would prefer to operate virtually to keep costs low and pass those savings onto ou...
Tue, 23 Apr, 2024 at 4:38 PM
How do I report a problem with my connection?
There are a number of ways to reach out to our customer care team:  Whatsapp - 0730762762/ 0730762763 Facebook- https://facebook.com/poainternet   ...
Thu, 18 Apr, 2024 at 12:40 AM
How quickly will customer care sort my problem?
We do our best to sort out your issues remotely within 2 hours and within 24 hours if a visit is required
Thu, 18 Apr, 2024 at 12:34 AM
Will I receive a refund for any unutilized days
Yes, if you fail to receive a service within the 1st 48 hours after reporting an issue and the fault is deemed to be ours, we shall offer you a refund for e...
Thu, 18 Apr, 2024 at 12:36 AM