Ensure the router is powered and blinking with a yellow light. This indicates activity
Ensure the adapter (black/ white), that connects the cable from outside to the inside connection has a steady light.
Confirm if all the cables are in good condition and are firmly connected on the devices. (You can refer to the sticker on your router to ensure the cables are in the correct ports)
If the setup is okay but the internet is still acting up, go through the different devices/ sites to confirm that the issue is not just affecting one device and/or browsers
If all devices are affected, restart your router by switching it off from the main power, waiting for 2-3 minutes then turn back it on
If the problem persists, please Whatsapp us on 0730762762
How can I troubleshoot my internet connection? Print
Created by: Edith Edesa Adambo
Modified on: Tue, 23 Apr, 2024 at 4:29 PM
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