FAQ: Managing Customer Connection

Where do we have network coverage?
We are currently covered in over 60 areas across 6 counties i.e Nairobi, Kajiado, Machakos, Kiambu, Nakuru & Mombasa Click here to see our Network Co...
Tue, 23 Apr, 2024 at 4:00 PM
How do I connect my poa! Internet router to access the internet?
This will depend on the setup. There are two setups you could be on: Set up 1 If you’re the only customer in your building: Make sure the black/purp...
Tue, 23 Apr, 2024 at 4:20 PM
How do I register a new device on my home Wi-Fi?
Go to your settings on your device. Click on Wi-Fi. Select your network (your WIFI’s username as labelled on your box or at the bottom of your router) E...
Wed, 17 Apr, 2024 at 11:37 PM
How many devices can I connect on my Wi-Fi?
There's no limit to the number of devices that one can connect but the more devices you connect, the slower the speeds as the connection is shared
Tue, 23 Apr, 2024 at 4:22 PM
Are there tips for how I can improve my Wi-Fi signal?
Are there tips for how I can improve my Wi-Fi signal? Make sure your router is an open place i.e not blocked by other household equipment. You can al...
Tue, 23 Apr, 2024 at 4:21 PM
Where’s the best location for my internet router
Your router should be on a raised ground to improve the signal  It should be placed in an open space to prevent blocking the signal. e.g, it should not...
Tue, 23 Apr, 2024 at 4:23 PM
What is my current internet speed; how do I find out?
We are currently offering up to 5Mbps To know your current speeds go to https://speed.poa.im/ Speeds fluctuate depending on how many devices you hav...
Tue, 23 Apr, 2024 at 4:24 PM
What are the reasons for rebooting my device?
To make it function better, especially if they have been working for long without switching them off.  It might also have hanged and therefore only nee...
Tue, 23 Apr, 2024 at 4:25 PM
How do I make my internet connection as protected and stable as possible?
Have up to date software and apps all the time Up to date anti virus software on all devices / TV's and phones Regularly clean up wifi password ...
Tue, 23 Apr, 2024 at 4:26 PM
How do I reboot my device?
Switch off your device from your power source Give the device about 2 to 3 minutes Switch it back on
Wed, 17 Apr, 2024 at 11:58 PM