FAQ: Managing Customer Connection
We are currently covered in over 60 areas across 6 counties i.e Nairobi, Kajiado, Machakos, Kiambu, Nakuru & Mombasa Click here to see our Network Co...
Tue, 23 Apr, 2024 at 4:00 PM
This will depend on the setup. There are two setups you could be on: Set up 1 If you’re the only customer in your building: Make sure the black/purp...
Tue, 23 Apr, 2024 at 4:20 PM
Go to your settings on your device. Click on Wi-Fi. Select your network (your WIFI’s username as labelled on your box or at the bottom of your router) E...
Wed, 17 Apr, 2024 at 11:37 PM
There's no limit to the number of devices that one can connect but the more devices you connect, the slower the speeds as the connection is shared
Tue, 23 Apr, 2024 at 4:22 PM
Are there tips for how I can improve my Wi-Fi signal? Make sure your router is an open place i.e not blocked by other household equipment. You can al...
Tue, 23 Apr, 2024 at 4:21 PM
Your router should be on a raised ground to improve the signal It should be placed in an open space to prevent blocking the signal. e.g, it should not...
Tue, 23 Apr, 2024 at 4:23 PM
We are currently offering up to 5Mbps To know your current speeds go to https://speed.poa.im/ Speeds fluctuate depending on how many devices you hav...
Tue, 23 Apr, 2024 at 4:24 PM
To make it function better, especially if they have been working for long without switching them off. It might also have hanged and therefore only nee...
Tue, 23 Apr, 2024 at 4:25 PM
Have up to date software and apps all the time Up to date anti virus software on all devices / TV's and phones Regularly clean up wifi password ...
Tue, 23 Apr, 2024 at 4:26 PM
Switch off your device from your power source Give the device about 2 to 3 minutes Switch it back on
Wed, 17 Apr, 2024 at 11:58 PM