FAQ: Managing Customer Connection

How can I troubleshoot my internet connection?
Ensure the router is powered and blinking with a yellow light. This indicates activity Ensure the adapter (black/ white), that connects the cable from ...
Tue, 23 Apr, 2024 at 4:29 PM
How do I forget my devices on my home internet?
Forget Wi-Fi on Phone/Tablet Turn on Wi-Fi, if it's not already on. Click on Wi-Fi  Find the network you want to get rid of Long press it, t...
Tue, 23 Apr, 2024 at 4:30 PM
How and why should I check that my cable connections are tight?
Loose connections cause service outages. To confirm all your connections are secure,  you should hear a click sound once the connector is connected to the p...
Thu, 18 Apr, 2024 at 12:13 AM
What happens when I click on the reset button on my router?
The device will go back to factory settings, hence not broadcast its set WiFi name, and devices will be automatically connected to the wireless network with...
Thu, 18 Apr, 2024 at 12:15 AM